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Position Title: Executive Director
Reports to: Board of Directors
FLSA Status: Exempt; Full Time
Supervises: Has direct reports that are contracted and/or employees
Work Schedule: Generally, works 40 hours per week Monday-Friday with flexibility as needed
Location/Remote Work: Office(s) or remotely to meet organizational needs
Travel: Light travel for occasional training or meetings
Job Summary:

Mountain Child Advocacy Center’s Executive Director provides overall administrative management, leadership, vision and direction of the agency in fulfilling its mission of increasing awareness, reducing / preventing child abuse, strengthening families, and assisting children and families who have experienced abuse, through prevention, education, and therapeutic counseling. The Executive Director is responsible for operational, strategic, programmatic, and fiscal goals and achievements.

Essential Job Functions:

 Establish and execute the Vision, Mission and Core Values by:

• Ensuring agency adherence to NCA Child Advocacy Center (CAC) Accreditation standards, laws, policies and accompanying procedures
• Developing a cohesive forensic/medical/advocacy documentation per grant source, United States, North Carolina, and Mountain CAC standards
• Ensuring confidentiality of sensitive information
• Supporting an equitably, culturally and linguistically competent organization through thoughts, actions and words

 Provide leadership, vision and direction of the agency by:

• Implementing the Strategic Plan
• Preparing and supervising the operating budget
• Developing, implementing, and supervising programs
• Writing and monitoring grants and contracts
• Engaging in community collaboration, community relations/public relations
• Representing Mountain CAC in the community and increasing awareness of child abuse, prevention and treatment
• Along with the Clinical Manager, hiring and supporting licensed evidence-based practice therapists and other program staff
• Assuring the effective operation of the Multi-Disciplinary Team
• Working with staff to ensure case review coordination
• Preparing annual contracts for contracted staff

Collaborate with the Board of Directors by:

• Facilitating and completing the strategic planning
• Recommending and implementing policies of the Board of Directors
• Strategizing and approving fundraising operations
• Facilitating communication of CAC standards to Board during Board orientation
• Keeping Treasurer abreast of financial status
• Working with accountant and office staff to provide monthly financial reporting to Board

Conserves the Board of Directors’ time by:

• Problem solving and performing effectively and efficiently
• Leading self and contributing to team efforts

Maintains credentials by:

• Engaging self/staff in professional development activities as needed/required
• Maintaining all current credentials, CEUs or professional development documentation
• Maintaining resumes or CVs and providing those updates and training certificates

Physical Demands Related to Essential Job Functions:

• Proficient and professional in oral and written communication
• Mastery of client database, or equivalent, and additional variable computer programs
• Mastery of forensic interview equipment and encrypted file management
• Keyboard and voice-to-text abilities
• Ability to physically perform the basic life operational functions
• Ability to perform sedentary work exerting up to ten (10) pounds of force occasionally
• Proficient visual acuity to read, analyze data and figures, operate a computer

Mental Demands Related to Essential Job Functions:  

• Ability to work directly with children and adults in crisis situations
• Proficient in ethical decision-making
• Excellent oral communication, interpersonal skills and professional behavior
• High level of emotional intelligence to collaborate with individuals and colleagues
• Ability to manage difficult or emotional situations related to trauma
• Maintain professional relationships with ethical and appropriate boundaries
• Excellent organization and time management skills
• Highly self-motivated but works well in a collaborative team setting
• Competent in working with people of diverse cultural and ethnic backgrounds
• Intermediate computer skills required including knowledge of Microsoft Office products and ability to use electronic health records

Education and Experience Requirements:

• Bachelor’s degree, prefer some post-graduate work
• Demonstrated experience, proven leadership, and accomplishments in administrative program management, budget, grant writing, contracts, fundraising, community collaboration, consensus building, and community relations / public relations

 

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Position Title: Clinical Programs Manager
Reports:  Executive Director
FLSA Status:  Exempt, Full-time
Supervises:   Outpatient Therapists, Family Advocates and Prevention Educators
Work Schedule: Generally, works 40 hours per week Monday-Friday with some flexibility as needed
Location/Remote Work:  Main office or remotely from home office to meet organizational needs
Travel: Light travel for occasional training or meetings

Job Summary: Mountain Child Advocacy Center’s Clinical Programs Manager is responsible for assisting the Executive Director in managerial duties to ensure compliance with all laws and governing agency standards. The Clinical Programs Manager will support staff and programs with training, material resources and facility management. Approximately fifty-percent of the Clinical Programs Manager’s time will be spent providing treatment for clients.

Job Duties and Responsibilities:

Establishes and executes the Vision, Mission and Core Values by:

• Ensuring compliance to state and federal laws and NCA and CACNC standards

• Managing the activities for three service programs; prevention, advocacy, and therapy, facilitating communication and teamwork with all involved agencies, and ensure excellent program delivery by quality control and evaluation

• Communicating the Mountain CAC’s vision and mission statements and service expectations to staff through written policies and procedures
• Supporting an equitably, culturally, and linguistically competent organization through thoughts, actions and words

Provides trauma-specific assessment, consultation, and therapy to children and sometimes caregivers referred to the CAC by:

• Maintaining modified clinical caseload as agreed upon with Executive Director, approximately ten clients depending on case complexities
• Working with Clinicians in researching and implementing trauma-informed, evidence-based treatments targeted to support trauma symptom reductions
• Supporting treatment model fidelity and best-practices by facilitating appropriate training for all program staff, per NCA standards
• Facilitating case management services associated with clinical cases (collateral contacts, care coordination, referrals, etc.)

Assists the Executive Director in planning the delivery of the overall programs and its activities in accordance with the mission and goals of the Mountain Child Advocacy Center by:

• Being familiar with NCA and CACNC standards and the Mountain CAC mission statement and facilitating compliance by communicating such to staff through written policies and procedures

• Keeping Executive Director informed of policy problems and developing policy improvement protocols as they arise to ensure adherence to quality standards across the organization
• Developing updates and implementing desired program policies, procedures and outcomes based on the need of the targeted population
• Maintaining a written record of policies and procedures for client intake and case management and communicating any changes to the staff
• Supervising outcome measures such as OMS, My Outcomes, etc. to ensure quality control
• Researching, implementing, and managing various technology needs for the organization. Including, but not limited to, office equipment, Zoom for Healthcare account, Apricot electronic health record (EHR), iPads for telehealth, etc.
• Reporting to the Board of Directors as needed regarding current status of implemented clinical programs
• Ensuring that all licensed staff maintain credentials and professional liability insurance
• Communicating CAC standards to staff during orientation
• Participating in internal and external meetings to represent agency as needed
• Other duties, responsibilities and activities that may be assigned or changed with or without notice

Maintains records, monitors data collection, and reports statistical data for all program services by:

• Following state mandated reporting requirements for all child abuse and neglect allegations
• Handling all reports of abuse and neglect in a confidential, trauma-informed, and child friendly manner
• Maintaining EHR by monitoring clinical staff paperwork and keeping up to date with required charting, including pre- and post-measures
• Ensuring proper documentation in case files / electronic health record in compliance with HIPPA regulations and CAC standards
• Maintaining closed case paper records in a legal, ethical, and appropriate manner
• Supporting Family Advocate in proper response to subpoenas for records
• Overseeing and ensuring compilation of statistical data and assisting Assistant Director with scheduled and ad hoc statistical reports for governing agencies and funders
• Being responsible for the EHR system and facilitating proper documentation of rendered services with training and technical support

Oversees and Monitors Mountain Child Advocacy Center’s annual expenses from an approved budget by:

• Assisting with the development and management of budgets associated with direct services including training, program materials, and office supplies
• Managing the training budget so that all program staff receive training to maintain credentials and as prescribed by NCA standards
• Review and approve program staff timesheets and expense reports

Maintains credentials by:

• Engaging in professional development activities
• Submitting CEUs or professional development documentation prior to the deadline
• Providing a copy of current credentials for personnel files
• Maintaining resumes or CVs and providing those updates and training certificates

Conserves supervisors time by:

• Problem solving and performing well
• Leading self and contributing to team effort

 Physical Demands Related to Essential Job Functions:

• Proficient and professional in oral and written communication
• Mastery of client database, or equivalent
• Mastery of forensic interview equipment and encrypted file management
• Keyboard and voice-to-text abilities
• Ability to interact with additional variable computer programs
• Ability to physically perform the basic life operational functions
• Ability to perform sedentary work exerting up to ten (10) pounds of force occasionally
• Proficient visual acuity to read, analyze data and figures, operate a computer

Mental Demands Related to Essential Job Functions:  

• Ability to work directly with children and adults in crisis situations
• Proficient in ethical decision-making
• Excellent oral communication and interpersonal skills
• Emotional intelligence within individuals and colleagues
• Ability to manage difficult or emotional situations related to trauma
• Maintain professional relationships with ethical and appropriate boundaries
• Excellent organization and time management skills
• Highly self-motivated but works well in a team setting
• Competent in working with people of diverse cultural and ethnic backgrounds
• Intermediate computer skills required including knowledge of Microsoft Office products and ability to use electronic health records

Education and Experience Requirements: 

• Master’s degree in psychology, social work, related field or equivalent experience with a minimum of three years of experience working with child abuse victims
• Advanced knowledge of child abuse dynamics and child development
• Demonstrate discretion, maturity, integrity and compassion in handling sensitive issues
• Strong written, communication and verbal skills; communicate effectively with persons from all components of the community; exceptional problem solving and organizations skills
• Willingness to work with a flexible schedule when necessary